Frequently Asked Questions

[vc_row][vc_column][vc_column_text]Select one of the frequently asked questions below to learn more about serviced apartments in Gurgaon.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]

FAQ’s about our serviced apartments.

[/vc_column_text][vc_empty_space][vc_toggle title=”What is the difference between a Hotel and a Serviced Apartment? ” el_id=”1457563269545-df1d9b94-9d5e”]A serviced apartment can be more cost effective than an equivalent hotel room, especially when staying for 7 days or more. Serviced apartments offer great savings. Our apartments come with fully equipped kitchen facilities meaning less need to eat out all the time. It offers more space, privacy and freedom. It is convenient, especially when travelling with a family, because the whole family can stay in one apartment. [/vc_toggle][vc_toggle title=”What are your apartments like?” el_id=”1470065273253-bbbc8218-95e0″]Most of our apartments are housed in Gurgaon’s posh areas and gated 3-tier secured buildings, and each fitted with stylish and modern amenities. Each comes with fully equipped kitchens, en-suite bathrooms, and a weekly maid/linen service included in the price. Our apartments come with complimentary Wi-Fi, flat screen TVs, DVD, alarm clock radio and iPod dock, room safe, iron and ironing board, hairdryer, laundry facilities.[/vc_toggle][vc_toggle title=”Is it possible to view an apartment before I book?” el_id=”1470075191022-a4948a57-06ed”]Yes we can usually arrange viewings, though this can depend on occupancy of the apartments at the time. Please call any of our sales team who will be able to book a mutually convenient time to view.[/vc_toggle][vc_toggle title=”What is included in the price?” el_id=”1470065429381-36b9057e-0103″]Services and Facilities differ between apartments but generally include:

  • Complimentary Wireless Internet connection as standard
  • Weekly housekeeping (including change of linen and towels and full clean)
  • Fully equipped modern kitchens, Washer/ Dryers,
  • Television with Freeview and DVD
  • DVD library available in our office
  • Complimentary welcome bathroom toiletries
  • Arrival welcome tray of teas, coffee, hot chocolate, sugar, milk and biscuits
  • Local area information

[/vc_toggle][vc_toggle title=”What other services and facilities are available?” el_id=”1470066638181-8db39c35-d5d9″]

  • Airport transfers
  • Sofa beds
  • Fold out beds
  • Cots & Highchairs
  • Extra cleans

[/vc_toggle][vc_toggle title=”How often will the apartment be cleaned? ” el_id=”1457563413051-53682728-2bbe”]We offer a complimentary weekly service after 7 nights stay which includes linen change. If you wish for more frequent servicing there will be an additional cost.[/vc_toggle][vc_toggle title=”Do you provide bedding or towels?” el_id=”1457563429532-be0186c3-420b”]Yes, Full compliment of bedding and towels on arrival. This is replaced on the weekly service only. background check, which includes looking at your credit history, previous tax returns and verifying your employment – and the lender is willing to give you a loan, basically meaning you’re approved!

You will usually be provided an accurate figure which shows the maximum amount that you are approved for.  Most sellers prefer buyers that have been preapproved because they know that there will not be any problems with the purchase of their home.[/vc_toggle][vc_toggle title=”How many people can stay in one of your apartments?” el_id=”1470067182507-903e4e49-211a”]Our Studio and One Bedroom apartments cater for up to 2 guests. However, all of our one bedroom apartments have extra space which can accommodate another 1-2 people. We can sometimes provide an extra single fold-out bed to accommodate a third person in our studios. Similarly, all our two bedroom apartments have living room, meaning they can accommodate up to 6 people. Please note an additional charge of Rs. 500 per person per day applies for use mattress and fold-out beds.[/vc_toggle][vc_toggle title=”Do you provide cots for babies or small children?” el_id=”1457563467201-44238ad6-6ab7″]Yes, free of charge. Please let us know at the booking stage as these are in limited supply.[/vc_toggle][vc_toggle title=”Where do I check-in? ” el_id=”1457564512471-709eb61d-bf0d”]? To check in you will need to call the Relationship Executive assigned to you, who would be in touch with you immediately after your confirmed booking. Details are always sent to you prior to arrival.[/vc_toggle][vc_toggle title=”What are the check-in and the check-out times? ” el_id=”1457564562142-2e162633-cbce”]Check in is from 1:00 pm and check out is by 10.30 am. Check out can be extended but at a cost and is subject to availability.[/vc_toggle][vc_toggle title=”What equipment should I expect to find in the apartment? ” el_id=”1457564632631-80211bdf-2e44″]Our apartments are all fully furnished and equipped with cooking facilities, washer/dryer, and all modern conveniences such as large LED television with world satellite channels, Wi-Fi internet access and incoming phone line etc. Please see under “Features” on each location page.[/vc_toggle][vc_toggle title=”Is there wireless Broadband and is it free? ” el_id=”1457564659743-c02f10f0-44cd”]Yes, and it is free of charge to all our guests.[/vc_toggle][vc_toggle title=”Can I extend my stay? ” el_id=”1457564614680-0f2cb9e8-eaaf”]Yes, but this is subject to availability, you will also be required to inform by email and pay for any additional nights and sign a new registration form.[/vc_toggle][vc_toggle title=”Who do I Contact in an emergency? ” el_id=”1470063286959-45c4232a-c8d6″]We have 24 hour Duty Manager and Maintenance Team – +91 9718110273 – this number will be provided to you upon check in.[/vc_toggle][vc_toggle title=”If I have a maintenance problem, what should I do? ” el_id=”1470063421668-b0152b1d-e747″]Just call our emergency line and report the problem. It will be dealt as soon as we can.[/vc_toggle][vc_toggle title=”How do I get to the apartment from Airport ? ” el_id=”1470063489066-2b0ed1ff-6cfd”]We offer a free private-taxi transfer from the Airport to your apartment for a minimum stay of 7 days.[/vc_toggle][vc_toggle title=”What am I expected to do at check-out? ” size=”lg” el_id=”1470063679001-d7349038-8b31″]You are to leave the apartment in a clean and tidy condition, ensuring all garbage is removed and all inventory washed and replaced. Failure to do so may result in additional charges. All sets of keys are to be left in the apartment on the dining table before you leave.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Question about Pricing, Reservations, Deposits and Cancellations.

[/vc_column_text][vc_separator color=”mulled_wine” border_width=”2″][vc_empty_space][vc_toggle title=”How do I book?” el_id=”1457629903915-f4fbdb9a-385a”]When you make an enquiry we will provide a fixed quote based on your requirements. You are then able to book online against the quote we provide. Once you book you will receive an email confirmation together with the invoice(s). When payment has been received you will receive a detailed booking summary, directions to the apartment and details of how to check-in and/or collect your keys.[/vc_toggle][vc_toggle title=”How and when do I pay for the apartment?” el_id=”1470075335027-88287db0-3414″]We accept most credit and debit cards or you may pay by bank transfer. We do not accept cash payments. All bookings must be paid for in advance unless otherwise agreed beforehand in writing.[/vc_toggle][vc_toggle title=”Do you offer discounts for long-term stays?” el_id=”1470075892610-bb08f518-8514″] specifically caters for longer term corporate stays, with our pricing reflecting the duration of the stay. Our range of solutions for long-term corporate clients ensures a home away from home experience, that is not possible in a hotel environment.  Please speak to one of our reservations team to discuss your personal requirements.[/vc_toggle][vc_toggle title=”How do I make a reservation?” el_id=”1470074750621-eaf65930-34a1″]Reserving an apartment couldn’t be easier. This can be done on this website by viewing our apartments and checking availability. Alternatively, you can contact our reservations team on +91 124 4062984 / 85 /86 or[/vc_toggle][vc_toggle title=”Do I have to pay a deposit?” el_id=”1470075971239-efc2d8c7-d614″]Charge card details are generally taken instead of a deposit. If a deposit is required our sales team will let you know. Deposits are refunded one the apartment has been checked on your departure.[/vc_toggle][vc_toggle title=”I want to make a booking for several months – will I have to pay for the whole stay when I book?” el_id=”1470076046648-9235b48c-fa15″]For stays of over six weeks, we are happy to invoice on a monthly basis. Payment is due before the period covered on the invoice.[/vc_toggle][vc_toggle title=”Can I place an apartment on hold before I book it?” el_id=”1470075539425-de6bb6ef-c498″]We operate a first-come, first-served policy. However sometimes we are able to place an apartment ‘on hold’ for a short time – please call our Sales Team who will be happy to help.[/vc_toggle][vc_toggle title=”Is there a minimum or maximum period for a booking?” el_id=”1457563354555-9215d732-d143″]Yes. The minimum period of booking is shown on each apartment listing. This can vary from 1 night, to 7 nights and occasionally up to 3 months. There is rarely a maximum period for a booking. If there is a maximum period this will be shown in the apartment listing. It is also possible to extend your stay once you have arrived.

[/vc_toggle][vc_toggle title=”Do I need to bring my reservation confirmation with me when I check-in?” el_id=”1470074972739-b9a0fa7f-9af8″]Yes, please bring your reservation confirmation with you. Also, and very importantly, all guests are required to show the credit card they made the reservation with, and some identification. * Please note that some corporate customers will not be required to show credit cards.[/vc_toggle][vc_toggle title=”Can I get a refund if I leave earlier than expected?” el_id=”1470067624813-e799b379-ce0a”]Refunds are NOT offered if you decide to leave earlier than your original booking dates.[/vc_toggle][vc_toggle title=”What happens if I need to cancel my booking? ” el_id=”1457564531199-b634f01b-8551″]Please refer to our Terms page as cancellation policies depend on length of stay.

[/vc_toggle][vc_toggle title=”How can I find out more or get further help?” el_id=”1470067989759-ca9bad6b-331a”]Reservations and customer service are always happy to help with any of your enquiries.[/vc_toggle][vc_toggle title=”Anything else?” el_id=”1470076145005-f06e28dd-b7e6″]Our helpful, friendly staff are always happy to talk with you and answer any questions. We want to make the process of booking an apartment simple – we’re here to make life easier for you. Whether you’re looking for one apartment or 50, we’ve got the people here to help you, on the phone, via the web or by email.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]

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